on 04-17-2012 4:50 AM
Solution Manager 7.1 Experts,
Can anyone advise if it's now possible to create a Support Message template in the new ITSM version, so that incident-related information is captured as per a set format?
[An earlier thread in 2010 indicated this wasn't the case, and was wondering if functionality had been enhanced]
Thanks.
Darryl Michael
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi,
This is much easier than the first, check this http://help.sap.com/saphelp_sm71_sp01/helpdata/en/7c/ef19ae7e024085a1d507bc9db9b309/content.htm
and
to work more efficiently in work center under here
http://help.sap.com/saphelp_sm71_sp01/helpdata/en/de/094363aa5b43a7ac5c23330fd64bd3/content.htm
Thanks
Jansi
Hi Jansi,
Tried what you suggested for creating a Support Message template, however, when I open a support Message from crm_ui and choose Edit, I don't see an option that says 'Edit My Text Templates' or takes me to the 'Edit My Text Template' dialog box. Here's what I see
Any suggestions? Thanks.
Darryl
Hi Jansi,
Did you create the support message template in the Create Message screen on in the Incident Screen under crm_ui? Did not see Edit functions under Actions or under the pencil icon.
Did you mean for me to go into the Configurable area screen using the 'spanner' icon?
Is this functionality also do-able via SPRO?
Thanks.
Darryl
User | Count |
---|---|
74 | |
10 | |
7 | |
6 | |
6 | |
5 | |
5 | |
5 | |
4 | |
4 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.