How to capture the Insurance and Warranty processes in SAP PM.

[Former Member]

Hi PM Experts..

I would like to know about the Insurance and Warranty processes in SAP PM. How this process can be handled in SAP PM.

Actually the scenario is like whenever any accident occured with any of the equipment in PM which is under warranty. Then the cost of the maintenance

should be handled by insurance company.

Please provide the process steps.

And also let me know if it requires any customizing? If yes then please let me know.

Ritesh I like your answers.. So wait for your reply.

Regards

Anil Panchal

[Former Member · Accepted solution]

Hi Anil,

You can refer the link below.

http://help.sap.com/saphelp_sbo2005asp1/helpdata/en/ac/bf6615668d44a8acaf90242e423db7/frameset.htm

Anyways the steps for configuration are :

Menu path:

SPRO > Logistics > Plant Maintenance Customer Service > Master data plant maintenance and customer service > Basic settings > Warranties

1) Define Warranty category

2) Define warranty type

3) Define warranty counter ( create a characteristic for the same in transaction CT04,assign the Char. to Class and then assign the char while defining warranty counter in SPRO)

4) Set view profile for Warranty Tab view in Equip/Fun. location

and if you are using the warranty claim processing then you will need SPRO > Logisitics > Plant maintenance customer service > Warranty Claim Processing

For performance based warranty, a counter is defined for equip. and same char. is assigned to counter as created above.

Atleast one measuring doc. must be created for the above counter.

Master warranty is created in BGM1. assign service to master warranty, set inclusive for services which are requried to perform during warranty. Assign counter to master warranty as define in SPRO.

Go to equip. assign master warranty and warranty start date.

If a notification/order will be created for the equipment then a pop will appear if the equipment is under warranty.

Once the notification/order is created, the rest will be followed by normal maintenance process.

Regards,

Deepak