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MAIN_SHDIMP/SUBMOD_SHDIMP/SHADOW_IMPORT_INC is running long time

Former Member
0 Kudos

Hi, colleges!

I do the EHP6 upgrade of our ERP system.

SAPup  is in Preprocessing stage.

But MAIN_SHDIMP/SUBMOD_SHDIMP/SHADOW_IMPORT_INC  phase is running more 24 hours.

Logs generation stopped many hours ago. I can see some R3trans processes are running but no CPU utilization consumed.

I can see only one process  working  more or less intense is javaw.exe.

OS : Windows 2008 R2 server

DB: Oracle 11.2.3

ERP 6 EHP6 upgrading.

I restarted SAPup but it cams down at the same point after importing some objects (SAPK-731BCINSAPBASIS_11468_11468_016490 package file)

My questions are

1) What wrong and/or how long should I wait for finishing of the process?

2) Can I increase performance of the process (i.e., can i add r3trans process quantity or something else at the stage?)

3) Shadows instance is needs to run this phase? because shadows instance is stopped.

Any suggestions are welcome!!!

Thank you!

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hello,

Please check the following note which tells you how to increase the no. of R3trans process.

During the phase SHADOW_IMPORT_INC, please check the values of the parameters

mainimp_proc and parallel and set the values accordingly. This will help increase the performance duirng this phase.

1616401 – How many R3trans process are forked during the import.

Regards,

Sandhya

Former Member
0 Kudos

Hello,

Thank you very much for your answers.

I run SAPup SP04. The source release of our sap system is SAP ERP 6.0 EHP5 SP07.

But I confused how can i change mainimp_proc and parallel parameters if SAPup is already running and at the phase Shadow_IMPORT_INC? What parameter file should i change? SHALLIMP.TPP or SAPup.par?

Please provide some instructions!

former_member189725
Active Contributor
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you need to change in SHALLIMP.TPP . But you need to kill the R3trans processes and the upgrade program will prompt for the error.Change the value of mainimp_proc and parallel.

Retry the phase again.

Regards

Ratnajit

Former Member
0 Kudos

Hello Igor,

You will have to change the values of parallel and mainimp_proc in the profile SHDALLIMP.TPP in

the /abap/bin directory.

The value of  mainimp_proc is generally fixed to 2 in SAPup.par (you do not need to change it!!, it is set by default)

The upgrade phase must be terminated to change this value. If not please kill the r3trans process.

I hope this informaiton helps.

Let me know.

Regards,

Sandhya

0 Kudos

Dear sandhya,

I am doing upgrade of solution manager 7.1 sps04 to sps14 through SUM and i am at preprocessing phase and the process is running at MAIN_SHDIMP/SUBMOD_SHDIMP/SHADOW_IMPORT_INC from last 15 hours ..So please suggest should i wait more or share any corrective action to resolve this issue.

Thanks and regards,

Varun chhibber

Answers (7)

Answers (7)

Former Member
0 Kudos

Error :

SAPup broke during phase SUBMOD_SHD2_RUN/RUN_RSPTBFIL_SELBASVIEW in module MAIN_SHDIMP / Shadow Import

Error Message: RFC error system SOL nr 00 function 'SUBST_START_REPORT_IN_BATCH' failed with code 5 key NO_BATCH_SERVICE: ID:PO Type:E Number:238

Solution :

From looking into the system, usually the error can occur due to an

inconsistency in the host name (for example, case sensitive). Please

check the following:

-The hostnames in SM51.

-The hostnames in \etc\hosts if multiple entries for the hostname

exists.

-The physical hostname on OS-level.

wilian_segatto
Contributor
0 Kudos

I had this problem and found out that the oracle was using 100% of the disk space because of the archive logs.

You can remove all archive logs (make sure you have backups in case you need to restore something later in case of a failed backup or crash) from /oracle/<sid>/oraarch.

I used "rm -R *" in this folder.

The oracle system freezes in this situation but the db is still up. When you remove the files, it takes a while but the execution later continues by itself (give it like 5 minutes and double check).

maay
Explorer
0 Kudos

I was having the same issue.

Thanks a lot everybody , but special thanks to Bhavik G. Shroff.

Solved the issue.

former_member524429
Active Contributor
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Hello All,

As per the the sap note 1738989 , the long inactive run of SHADOW_IMPORT_INC step in SUM/Ehpi/SPAM is known Bug of Oracle 11g.

Either

apply SAP Bundle patch as per sap note 1635605

or

set oracle parameter "_use_zero_copy_io=false" with Database restart -> SAP system restart -> SUM/Ehpi restart .

It will solve the issue.

Regards,

Bhavik G. Shroff

Former Member
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hi

Private_Member_739866
Participant
0 Kudos

Hi Bhavik,

Thanks, SHADOW_IMPORT_INC phase continues after adding parameter _use_zero_copy_io=false, I have database version 11.2.0.3

Regards,

Paramvirsinh Jetawat

+91-8828013464

Former Member
0 Kudos

Hi, Colleges.

I have resolved the problem. So strange behaviour of SUM was explained by absence of interim Oracle patches. I have installed last patch set 5 and all interim patches and the installation have finished successfully.

Thank you very much for your help.

Former Member
0 Kudos

Hello Igor,

I have the same problem, can you pleas tel me what have you done to solve this problem, Did you patch the oracle? Or patch the SUM ?

Thanks

former_member210781
Participant
0 Kudos

Hello Reza,

Please use latest SUM patche with latest SP's. This are avaliable to SAP service market pleace.

Regards,

J Rasesh

Former Member
0 Kudos

Hello Rasesh,

Thanks for reply,

I start to used SUM for this upgrade but i find out SUM can used for upgrade sap installation from 7.0 to 7.3. it just can used for 7.1 to 7.3. I think just for pi upgrade is possible. 

So i did start again with sapup and now I have the same problem. I am on  phase

"main_shdimp/submod_shdimp/shadow_import_upg2" and that run for 25 hour.

So i did treid.

Thanks

former_member210781
Participant
0 Kudos

Hello Reza,

Please could you also check your RAM and CPU you are using generally for upgrade of 300GB data SAP recommends 12GB RAM and with 6 CPU's.

Regards,

Rasesh

former_member210781
Participant
0 Kudos

Hello Reza,

Please could you also check your RAM and CPU you are using generally for upgrade of 300GB data SAP recommends 12GB RAM and with 6 CPU's.

Regards,

Rasesh

Former Member
0 Kudos

I have actully :

Disk with 400 GB and 1500 free.

8 Ram

4 cpu

It look like not mach?

Thanks again

former_member210781
Participant
0 Kudos

Hi Reza,

To speedup the process you can increase RAM and CPU.

Regards,

J rasesh

Former Member
0 Kudos

My problem is I donot know howl ong time this phase vil take it run for more than 25 hour, I will try to stope upgrade and increase Ram and CPU to speedup the process.

Thanks again for help.

Reza

former_member210781
Participant
0 Kudos

Hello Reza,

before stopping upgrade , please also check with your infrastructure team if its possible to increase ram and cpu in runtime..

Regards,

J Rasesh

Former Member
0 Kudos

Hello again;

I have this error:

### Phase APPENDBUF_SHDUPG:

START REMOVE STOPMARK      ALL        20121017091027              bw1adm       BWMNT10 201210170910270029f4

STOP  REMOVE STOPMARK      ALL        20121017091027              bw1adm       BWMNT10 201210170910270029f4

START REMOVE STOPMARK      ALL        20121017091027              bw1adm       BWMNT10 20121017091027002a84

STOP  REMOVE STOPMARK      ALL        20121017091027              bw1adm       BWMNT10 20121017091027002a84

### Phase SHADOW_IMPORT_UPG2:

START SHADOW IMPORT        BW1 K      20121017091027              bw1adm       BWMNT10 20121017091027002af8

WARNING: returncode 1073807364 received -> changed to 7777

ERROR SAPK730WE7           BW1 K 7777 20121017115613 SAPUSER      bw1adm       BWMNT10 20121017091027002af8

### Phase SHADOW_IMPORT_UPG2:

START SHADOW IMPORT        BW1 K      20121017152544              bw1adm       BWMNT10 20121017152543001a84

WARNING: C:\usr\sap\BW1\upg\abap\tmp\SAPUSER.LOT is already in use (10), I'm waiting 4 sec (20121017152626). My name: pid 6788 on BWMNT10 (bw1adm

It looks like something is wrong with the R3trans tool. But R3trans work correctly. And R3trans Nd TP are the new one.

Thanks again

former_member210781
Participant
0 Kudos

Hello Reza ,

Please can you paste log from SAPup.ECO

This will have more error details..

Thanks,

J Rasesh

Former Member
0 Kudos

Hello Rasesh,

I will add this log file as a zip file SAPup.eco.zip.txt.

Thanks for help.

Former Member
0 Kudos

Her is R3trans:

C:\usr\sap\BW1\upg\abap\exe>r3trans -d

This is r3trans version 6.23 (release 720 - 15.05.12 - 20:12:03).

unicode enabled version

R3trans=>sapparam(1c): No Profile used.

R3trans=>sapparam: SAPSYSTEMNAME neither in Profile nor in Commandline

r3trans finished (0000).

And TP:

--------------------
tp information
--------------------

kernel release                720

kernel make variant           720_REL

DBMS client library           OCI_10201_SHARE,

DBSL shared library version   720.00

compiled on                   NT 5.2 3790 S x86 MS VC++ 14.00 for NTAMD64

compiled for                  64 BIT

compilation mode              UNICODE

compile time                  Aug 22 2012 19:56:36

update level                  0

patch number                  313

source id                     0.313

Thanks again for any help.

former_member189725
Active Contributor
0 Kudos

I suggest you have a look at the thread

http://scn.sap.com/thread/1834278

This is a good one .

For the phase SHADOW_IMPORT_INC, the TPP file is SHDALLIMP.TPP .

Check increasing the R3trans processes does make any difference.

Regards

Ratnajit

0 Kudos

Hi ,

Shadow system will be down at this moment .This phase is responsible for importing thedata provided in the suppot packs and addons into the shadow system. Please letme know which tool you are using. Is it SUM tool or EHPI tool . What is the source release from which you are starting the upgrade.

Regards,

Varun.