one-to-one email error with outlook 2010

[Former Member]

Hello,

I am using one-to-one email functionality with outlook 2010.

Its works ok when with the test system, but not in production.

When i click on Email inbox in CRM production, I get the Inbox overview screen, but when I elect a email and click on "Transfer to CRM" I get an error "SAP CRM cannot access Outlook, Application stopped".

Cutomizing in IMG>CRM>basic functions>one-to-one email are similar in both systems.

both my test and prod systems are added to trusted sites and Activex settings are as in note 963408.

is some where i need to clear any "Cache"  ?

P

[praveen_kumar194 · Accepted solution]

we are also facing this problem. still basis team on the work. they got some instructions from sap and below are the part of their instructions. hope it helps you.

try with the following.

    To clear the ICM cache use                                  

    Tx. SMICM, menu Goto->HTTP Server Cache->Invalidate->Global 

    in system                                                   

    To clear the IE cache,                                      

    IE->menu Tools->Internet Options->tab General->button Delete

[Former Member · Accepted solution]

Hi Praveen,

Clearing HTTP server Cache didnt help us.

anymore ideas appreaciated.

[praveen_kumar194 · Accepted solution]

this is the response which we got from SAP people.

    please check if your browser settings correspond to those   

    explained in                                                

    962341 -> 1-to-1 e-mail or groupware synch problems with    

    MS-Outlook                                                  

    963408 -> Internet Explorer settings for 1-to-1 e-mail and  

    groupware                                                   

    Nevertheless, the Outlook version itself is of importance.  

    For Outlook 2007 and below Add-On CDO 1.2.1 needs to be     

    installed.                                                  

    Kindly check note                                           

    1436692 FAQ Note : One-One emailing functionality           

    for further information.                                    

    To support Outlook 2010, kindly implement                   

    1585639 Email Integration: Support for Outlook 2010         

    1599066 Address Search fails with error in Outlook 2010     

    1599535 Interaction Centre webclient freezes on email screen

    Please do not forget to clear browser and server cache after

    notes                                                       

    implementation. These notes all include changes on          

    javascript files                                            

    which are cached due to performance reasons.                

    To clear the ICM cache use                                  

    Tx. SMICM, menu Goto->HTTP Server Cache->Invalidate->Global 

    in system                                                   

    To clear the IE cache,                                      

    IE->menu Tools->Internet Options->tab General->button Delete

[Former Member · Accepted solution]

thanks, its important to clear the HTTP cache in SMICM after implementing the notes.

[csc_functional]

Hi Guys

When I trying to setup email integration from CRM 7.0 Ep2 to Outlook 2010

I am getting below error to have CDO installed. In my knowledge CDO’s are not required as Outlook 2010 has the functionality built in. See the link below:

http://blogs.msdn.com/b/deva/archive/2010/01/19/outlook-2010-why-cdo-1-2-1-not-supported-with-outloo...

I could not find any note valid for CRM 7.02 to rectify this and the config seems to be okay as well.

Any view?

Cheers! Vishal

Config snapshot attched below

[Former Member]

Hello Vishal ,

Was this issue resolved ? I am also getting the same error even though my crm system version is 7.0 EHP3 and outlook 2010 with IE 8...

The settings are maintained accordingly and also the trusted site and intranet settings are changes as per the recommendations in the note...

Any idea what the issue could be?

Cheers,

Krish