Solution Manager System Preparation step 6.3 issue

[Former Member]

Hi

I am experiencing issue while configuring Solution Manager, i am in system preparation process step 6.3 experiencing below issue. Any suggestions / Solutions?

SOAP:1,007 SRT: Unsupported xstream found: ("HTTP Code 401 : Unauthorized")

Web service invocation problem on host sapxx001.xxx.xxxxxxx.xxx and port 8012 protocol : http logical port name : LP_WS_SMDAGENT_MONITORING

-G

[former_member282042]

Hi,

I am receiving the error SM_intern_ws was locked. How to unlock it? How to solve this issue ?

Thanks

[prakhar_saxena]

Hi Shanmuka,

you can refer below thread.

Frequent user locks SM_EXTERN_WS and J2EE_ADMIN | SCN

further if this doesn't resolve ur issue. kindly open a new thread with error screenshots

hope this helps

Thanks

Prakhar

[Former Member]

Hi,

Please check if user SM_INTERN_WS locked in client 001, unlock this hope issue will resolve.

Thanks,

[Former Member]

I had the same issue.

In my case, there was something wrong in the authorization profile in the roles of client 100 (My productive client).

To correct this:

- I overwrote all users and profile using Client 001 as source

  SCCL (select profile sap_user)

In Client 100 (solman_setup)

- I redid the step to create the users in Step 1 (sm_intern_ws)

- I redid the step to re-create the ports

It resolved the RC-401 error and every ping worked afterward

[former_member264034]

Hi,

In this case please refer to the KBA 1663549, it explains how to solve
this issue.
   1663549 - Unsupported XStream found error

Also, please refer to the following sections of the "Security Guide
for SAP Solution Manager 7.1" and check if these users are ok.
  11.8.4 Technical User SM_EXTERN_WS [SOLMAN.DUAL.EXTERN]
  11.8.5 Technical User SM_INTERN_WS [SOLMAN.DUAL.EXTERN]

The "Security Guide for SAP Solution Manager 7.1" can be found at:
- http://service.sap.com/instguides
  - SAP Components
    - SAP Solution Manager
     - Release 7.1
      - Security Guide SAP Solution Manager 7.1

Or in the following link:

https://service.sap.com/~sapidb/011000358700000482312011E.PDF

The error message shows that the root cause is an authorization issue.

Regards,

Aidan

[Former Member]

Thank you Aiden, I will try and post results...

-G

[Former Member]

Hi Aidan

I am getting below error now

Application Error

Unexpected error: Web service invocation problem on host sapXXX001

-G

[former_member264034]

Hi,

Concerning to error message:

Unexpected error: Web service invocation problem on host

The issue could be due to access denied to webservice on java stack
solman the user SM_INTERN_WS is not administrators (UME group)

check/add the user SM_INTERN_WS into UME group.

Could you check/put
also the user SMD_ADMIN into the ume groups administrators
to avoid the agent connection problems.

Regards,

Aidan

[Former Member]

Both SM_INTERN_WS & SMD_ADMIN are in SAP_J2EE_ADMIN role..

[former_member264034]

Hi,

Did you check if the above user are locked?

Also, please check the webservice as follows:

1) Go to SOAMANAGER,
2) Select Web Service Configuration
3) Search by 'Consumer Proxy' CO_DIAGSTP_WS_AGT_SMDAGENT_MON
4) Click on 'Apply Selection'

In the tab 'Configurations" you try to use the button 'Ping Web Service'
to test the connection.

Also, enter in the Edit mode and check the "Computer Name of Access
URL" and port ensure that these informations are correct.

The error message shows that the root cause is an authorization issue.

Regards,

Aidan