Hi Lean,
If you are using DataOwner Ships then Verify Whether the user is having access to add the Goods Return.
Refer SAP Note 1116404 - Missing row message with data ownership control
Symptom
You are using data ownership control for all users. When logon to Business One with a non-super user, and trying to add a marketing document, you get an error message as below:
'Cannot add or update this document, its rows are missing.'
However, a super user can still add the document.
This can also happen when turning a draft to a formal document.
Cause
Consulting
Solution
This is not a missing row issue. Please check whether the owner of the document is the user who is using Business One. When using data ownership control, the person who is adding the document needs to have the authorization to access the document as per the settings in the data ownership. Please go to the 'Employee Master Data', search for the employee with current user code, then go to 'Data Ownership Authorization', and compare his/her name with the owner's name on the document to be added, see if current user has enough authorization to access the document. Change the owner of the document before adding if necessary.
Regards,
Vamsi
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