on 07-02-2013 3:34 PM
Dear experts,
We're trying to install Solution Manager 7.1 (SYBASE ASE 15.7) on a Virtual Server Windows 2008 R2 running on VMWare.
This is for testing purpose.
The problem is that the installation finished sucessfully, but when we try to use the system we get a lot of commit errors and dumbs.
Checking the Sybase log located in "sybase\SAM\ASE-15_0\install", we found a lot of Disk error.
server I/O error detected during wait for BUF=0x00000000BD6568B0, MASS=0x00000000BD6568B0, Buf#=0, page=0x00000000B6864000, dbid=4, Mass vdevno=5, vpage=27949424, Buf lpage=3493678, Mass stat=0x6891110, Buf stat=0x1, size=16384, cid=0 ('default data cache'), Pinned xdes=0x0000000000000000, spid=0.
kernel sddone: write error on virtual disk 5 block 27946040:
kernel sddone: Windows NT system error 665: Unforseen error.
kernel sddone: write error on virtual disk 5 block
server An attempt was made to read logical page '3472708', virtpage '27781664' from virtual device '5' for database '' (4), object 'DDLOG' (386239733), index 'DDLOG' (0), partition 'DDLOG_386239733' (386239733). The page was not read successfully. You may have a device problem or an operating system problem.
00:0007:00000:00086:2013/06/30 09:44:18.75 server Error: 694, Severity: 24, State: 10
00:0007:00000:00086:2013/06/30 09:44:18.75 server An attempt was made to read logical page '3472708', virtpage '27781664' from virtual device '5' for database 'SAM' (4), object 'DDLOG' (386239733), index 'DDLOG' (0), partition 'DDLOG_386239733' (386239733). The page was not read successfully. You may have a device problem or an operating system problem.
00:0006:00000:00050:2013/06/30 09:44:38.47 server Error: 694, Severity: 24, State: 10
00:0006:00000:00050:2013/06/30 09:44:38.47 server An attempt was made to read logical page '3472708', virtpage '27781664' from virtual device '5' for database 'SAM' (4), object 'DDLOG'
The operating system team say they don't see any problem in the Disk or in the Server itself.
Can anybody advise me what could be the problem?
Is there any recommendation on install Solution Manager on VMWare environment?
Any help is welcome.
Junior V.
Hi Junior,
I am not sure if you have already looked into the below page,
http://www.sybase.in/detail?id=20393
I can see you are getting Server error 694 and below is the explanation.
24
An attempt was made to read logical page '%ld', virtpage '%ld' from virtual device '%d' for object '%ld' in database '%d'. The page was not read successfully. You may have a device problem or an operating system problem.
This error occurs when Adaptive Server tries to access an object but is unable to read the page mentioned in the message. Adaptive Server automatically issues a second read request to verify the consistency of the first read attempt. One of the following cases will be true:
I/O did not occur, buffer contents are unchanged. Previous page in buffer = %ld Previous objid = %ld
In all cases, Adaptive Server writes the following message into the error log:Suspect a Device or OS problem, %sand raises Error 694, resulting in a stack trace and breaking your connection to Adaptive Server.This error indicates hardware or operating system problems.
Refer to the writeup for Error 605 for a discussion of potential causes of hardware error.
11.0.3 and later
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Dear jagadish,
Thank you for the reply.
I was wondering if somebody has something to say about the environment used in the installation, I mean, VMWare and Solution Manager.
I would like to know if there is someting interesting to learn about it before format the server and restart everything.
Any comment is welcome.
Best regards,
Junior.
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