Automatic Report Shipping with CPD-Customers

[Former Member]

Hello everybody,

we want to use EH&S report shipping to distribute inbound material safety data sheets (IBD_MSDS) to customers. This process is started when an outbound delivery with environmentally relevant materials is created and works very well. The address of the report recipient is read correctly from customer master data (SAP Standard).

But we also want to use CPD customers. Then the address is entered directly in the document (order/shipment). In this case the report shipping order can’t be created because there is no address in customer master data.

Is there an opportunity, for example by Customer-Exit / BADI / Enhancement Point, for implemementing abap code to read the address directly from the document in case of CPD-customers?

Or is the only solution to avoid CPD-customers in shipments with environmentally relevant materials?

Kind regards

Markus

[christoph_bergemann]

Dear Markus

any of your options mentioned is a solution option Customer-Exit / BADI / Enhancement Point. But to take care regarding CPD customers you need a project to check which is the best option. In most companies this type of demand is "ignored" because of the IT effort involved. Many of them use the "simple" solution:

use CG50 or CG54 and e.g. use EH&S option to define "recipient" and then prepare a distrbution call (MAN_CALL) based on report found inireport tree; only con: this is not related to an order etc.; but is an option which can be used without "big" effort

Only further con: you need to analyse regular if there would be the need of distrbution of SDS/MSDS to CPD cusotmer and therefore a "manual" step is involved (whcih could be automated).

Reason: CPD customers are special. You need to decide: what about the topic of subsequent shipment?  to be supported or not? eMail distrbution to be supported ? Should distrbution be done independent of country of CPD customer ? etc. etc.

Your topic is independ of the use of inbound or normal WWI report..

But it is posssibble to find a solution

C.B.

PS: what about demand regarding "accompanying letter" ? teh same as with standard customer ???