Workitem not disappearing from inbox after approval

[sanjana_lingras]

Hi Experts,

We are facing issue while approving workitems through SAP inbox. The workitem does not get disappear after approval/sent for rework/rejection, it stays in SAP inbox.

Any pointers on this issue?

Thanks.

Regards,

Sanjana

[sanjana_lingras]

Issue is occurring when trying to approve from SBWP , after approval workitem does not disappear from SAP inbox.

Regards,

Sanjana

[former_member186746]

Hi,

again: check the workflow log to see what happens after you approve it, is it in a loop?

Also check if the task has terminating events or not.

Kind regards, Rob Dielemans

[former_member186746]

Hi,

check the workflow log, if it stays in SBWP then in all probability it is in a loop.

Kind regards, Rob Dielemans

[former_member185167]

Is this SBWP or UWL?

Check SWI1, it will tell you what happened.

[anjan_paul]

Hi,

   check what type of workitem this is, Synchronus or Asynchronus. If Asychronus then terminating event should trigger to complete it, otherwise it will   stay in the inbox

Also check Complete Manually need to be  done or not

[Former Member]

use the SWIA transaction and execute the specific workitems, select the workitem and press button ‘Complete Manually’. With this the workflow gets to ‘complete’ status

[Former Member]

What is the workflow? What SAP release? Usually it means that the workitem wasn't completed meaning the status of the workitem wasn't changed. Depending on the workflow, the status is changed explicitely or implicitely.