Web Intelligence Rich Client WIS 30270 error

[Donatas]

Hello,

I have encountered a WIS 30270 error while using Web Intelligence Rich Client application. The whole error message - "An internal error occurred while calling 'CreateDocument' API. (Error: ERR_WIS_30270) (WIS 30270)".

Below are the conditions under which this error appears:

1. We are using SAP BusinessObjects Web Intelligence 4.1 SP02 (clean install - both server and clients).
2. This error appears only when using Rich Client and only in several workplaces.
3. The error is absent in SAP BO server and in almost all other workplaces.
4. The error appears when we try to create a new report from any data source or try to open an existing report from BI repository (we can successfully connect to BI repository from problematic computer using Rich Client).
5. All other SAP BO Clients (Crystal, Lumira, Widgets, LiveOffice, Dashboards etc) work successfully in problematic computer.
6. Web Intelligence (online) works correctly in problematic computer.
7. We can see the SAP BO server from problematic computer, Firewall and Antivirus are disabled.

Looking forward any suggestions and ideas.

Thank you in advance.

Best regards,

Donatas

[Donatas · Accepted solution]

Hi, All,

I have finally found the solution. It turns out that the error was displayed because "Microsoft Visual C++ 2005 Redistributable" was missing in the user's computer. After installing this program the SAP BusinessObjects Web Intelligence Rich Client started to work correctly.

Best regards,

Donatas Budrys

[former_member191664]

Hi,

"2.This error appears only when using Rich Client and only in several workplaces."

It could be that some of the Webi rich client dll and/or Language file are not been installed correctly.  Can you either

- copy the C:\Program Files\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\c3*.dll and C:\Program Files\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\Language\* from a good workstation to the problem workstation, or

- reinstall BI4.1 SP02 client on that problem workstation?

Hope this helps,

Jin-Chong

[Donatas]

Thank you, Jin-Chong,

Will try to do it in a couple of days.

Regards,

Donatas

[Former Member]

Hi Donatas,

I faced the similar issue in two machines and later found the issue is because of crystal report installation.

I uninstalled the crystal report from both and webi rich client started working.

Seems more of some files updated by crystal report installation creating problems for webi rich client.

Thanks

Gaurav

[Donatas]

Hello, Gaurav,

Good idea. I have already scheduled removal of all SAP BO Clients (Crystal, Dashboards, Lumira, LiveOffice, Client Tools) and fresh installation of Client Tools only during the next couple of days.

Thanks.

Donatas

[Former Member]

I believe just crystal reports uninstallation will fix your webi issue .

[Donatas]

Will try it both ways

Regards,

Donatas

[Donatas]

Hello,

Just removed all SAP Analytics Clients and installed SAP BusinessObjects BI 4.1 SP02 Client Tools only. The same error appears.

Anyway it was a good suggestion.

Thank you.

Donatas

[Former Member]

Have you removed crystal reports from your machine?

[Donatas]

Yes, Gaurav,

We have removed all SAP Analytics Clients including Crystal Reports for Enterprise and freshly reinstalled Client Tools. But the same error appears.

Any ideas welcome.

Thank you.

Donatas

[Former Member]

Are you getting this message when you try to create webi reports using flat files or using universe as a source?

Also I hope you have cleared the registry after uninstalling all tools and than installed fresh copy of clients.

Thanks

Gaurav

[Sriram2009]

Hi

Check this SAP Note with same error message (Error: ERR_WIS_30270) (WIS 30270)".

1710804 - BI 4.0: Web Intelligence Rich Client generates a runtime error

1885871 - SBOP BI 4.0: Cannot open any universe in Web Intelligence Rich Client, nothing appears aft...

Regards

[Donatas]

Yes, we are getting this error when creating reports both from Universe and flat files. After uninstall we have cleared registry, My BusinessObjects document, ProgramData and Program Files.

Thanks,

Donatas

[Sriram2009]

Hi

Kindly refer the SAP Notes above the Error message

  1695871 - "An internal error occurred while calling

  1878387 - Error: ” An internal error occurred while calling 'getBlobChunk' API

  1848074 - Error: "An internal error occurred while calling ‘ProcessDPCommandEX’API

1911791 - “An internal error occurred while calling 'processDPCommandsEx' API.

Regards

Ram

[Donatas]

Thank you, Ram,

I will look into these shortly.

Regards,

Donatas

[former_member217675]

Sriram,

I appreciate your providing the information that you have but I can not get access to the link you provided regarding KB article 1878387. Is it possible if it's not too involved to cut/paste into this blog?

Thanks either way!

Scott