on 03-03-2014 9:43 AM
Dear All,
I get below error in SAP BusinessObjects BI Platform 4.1 Support Pack 2
AdaptiveProcessingServer - running with error (Document recovery service - The service did not start)
and WebApplicationContainerServer - Failed (RESTful Web Service - The service did not start and Web Application Container Service - The service did not start)
Help me to analyze the issue.
I tried splitting APS to have separate document recovery service - still issue persists.
regards
kartik
First try restarting the server via CMC, this may resolve the issue.
Second check the settings, maybe you try to use the same port, there is not enough RAM or something similar.
If this does not help, please provide some more detailed information about what you did. Is there some more information on the error when you look at the properties and metrics?
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Thanks for your reply, Jens
I have tried restarting the server, and adjusted the -Xmx Java Heap Size to 8g as recommended in SAP KBA 1694041 - no luck.
Couldn't find much information from the properties - it just say the service didn't start.
Tried to have separate APS for monitoring (document recovery and monitoring service) with -Xmx to 8g, i found a below log from trace
could not load dll 'TraceLog-4-0' because: null and C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\TraceLog-4-0.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform
I can only see metrics when the server is up and running. At this point, i couldn't see metrics
regards
kartik
Hi,
did you updated from a lower Version to 4.1 SP02 recently?
Please check:
http://service.sap.com/sap/support/notes/1941985
If you dont have a "working environment" i recommend you repair your installation.
Regards
-Seb.
Hi Sebastian,
Thanks for your time, yes it's upgraded from 4.1 SP01.
Update: Solved the issue with WebApplicationContainerServer - Failed (RESTful Web Service - The service did not start and Web Application Container Service - The service did not start) by changing the system environment variable as per the SAP KBA 1821326.
Still hanging on the Document recovery service issue.
regards
kartik
I had a smilar issue when we upgrade system from BI4.0 SP 6 Patch 4 to Bi 4.1 SP2.
The below is not solved my problem.
1941985 - Adaptive Processing Server running with errors in BI 4.0/4.1
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I just upgraded a sandbox/test area from 4.0 SP 7 Patch 10 to 4.1 SP4 and am seeing this error now, too.
JRK - did you copy the lib dir from a working 4.0 environment or did you have another working 4.1 environment? or does that not matter based on whatever contents are in the java/lib directory?
Are there any other details on this issue... seems a little odd that this is the resolution.
thanks,
missy
Hi,
I had a similar error after upgrading from BO 4.0 tto 4.1 SP4 .. the Connectivity service failed to start. I created a new server with just the Connectivity service and started it up with out issues... I then removed the connectivity service from the APS server that had the error and re-started.
So far no issues.
Ryan.
Moved to BI Platform for faster response
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