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How to find certified CTI applications?

Former Member
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Dear experts.

I'm looking for certified CTI applications.

I found following site and get some of them.

SAP - Partner Finder

However, there is no cisco and avaya CTI on the list,

though Cisco has the CRM connector.

Cisco Unified CRM Connector - Products & Services - Cisco

How should we find CTI application for SAP CRM.

Regards,

Fukuhara Yohei

Accepted Solutions (0)

Answers (3)

Answers (3)

former_member187490
Active Contributor
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A couple of things....

1) Not all vendors offer their own ICI adapters/connectors. For example, Cisco used to offer their own adapter but now instead recommends to use the third-party adapter from Bucher and Suter. Similarly AMC offers adapters for both Avaya and Cisco I believe.

2) Adapters need to be recertified by SAP every 3 years, so sometimes companies choose not to recertify their adapters right away (as their is a cost and effort involved). This doesn't necessarily mean that the adapter is compatible with SAP any longer; it just means that it hasn't been formally recertified.

John

sauravchetry
Product and Topic Expert
Product and Topic Expert
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Hello Yohei,

This is a direct link to the list

SAP Application Development Partner Directory

Regards,

Saurav

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Hi,

have you searched here?

http://global.sap.com/partners/directories/searchpartner.epx

Regards,

Martin

Former Member
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Hello Martin-san,

Yes, I have.

SAP - Partner Finder

Regards,

Fukuhara Yohei