on 03-25-2014 11:55 AM
Dear experts.
I'm looking for certified CTI applications.
I found following site and get some of them.
However, there is no cisco and avaya CTI on the list,
though Cisco has the CRM connector.
Cisco Unified CRM Connector - Products & Services - Cisco
How should we find CTI application for SAP CRM.
Regards,
Fukuhara Yohei
A couple of things....
1) Not all vendors offer their own ICI adapters/connectors. For example, Cisco used to offer their own adapter but now instead recommends to use the third-party adapter from Bucher and Suter. Similarly AMC offers adapters for both Avaya and Cisco I believe.
2) Adapters need to be recertified by SAP every 3 years, so sometimes companies choose not to recertify their adapters right away (as their is a cost and effort involved). This doesn't necessarily mean that the adapter is compatible with SAP any longer; it just means that it hasn't been formally recertified.
John
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Hello Yohei,
This is a direct link to the list
SAP Application Development Partner Directory
Regards,
Saurav
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Hi,
have you searched here?
http://global.sap.com/partners/directories/searchpartner.epx
Regards,
Martin
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