ESS(WDA) in EP - ESS page opening, but individual service is not opening

[former_member188019]

Hi all,

we are using EP for hosting the ESS (WDA) services.

We are using the standard role 'Employee Self Services'.
in the iView, we can see the application is HRESS_A_MENU and the configuration name is HRESS_AC_MENU
In EP, when we click on the Employee Self Services role, the main page is opening properly.
but when we click on individual service, like personal profile, it is not opening in new or same window. It basically does nothing.

when we check the ESS services, on ECC directly, it is opening the main page properly with below url.
http://eccserver:nnnn/sap/bc/webdynpro/sap/hress_a_menu?sap-language=EN&sap-wd-configId=HRESS_AC_MEN...

it is opening the Employee Services page. when we click on the individual services, e.g. Personal profile, it is opening properly in new window.
http://eccserver:nnnn/sap/bc/webdynpro/sap/hress_a_persinfo?sap-wd-configid=HRESS_AC_PERSINFO&sap-ac...

in EP, what do we need to additionally to get the individual service to open properly.

thanks in advance,

Madhu_1980

[Former Member · Accepted solution]

For one of the client we too faced same issue, the WDA links when clicked were not opening up and when same tried using the WDJ ESS roles every thing worked.

We found out that the host name to connect to back-end system was causing the difference, once we changed the ECC host name in the portal system, it again started working.

Check with ur basis team to see if the ECC system has any other host names and try to use it and see.

[siddharthrajora · Accepted solution]

PLease advise how did deploy the BP or uploaded the role from PFCG which is standard practice from EHP6? correct roles needs to be assigned https://scn.sap.com/thread/2039929 http://scn.sap.com/thread/3389239 http://scn.sap.com/thread/2120494

[former_member188019]

thanks for your inputs.

finally after doing following things it worked.

• accessed both EP and ECC using FQDN, not by using IP.
• made sure both EP and ECC in same security zone. (https in our case)
• applied the BP ERP common roles, set permission to every_user group.
• created additional aliases for the system object:
  SAP_HCM_PROXY
  SAP_LocalSystem
  SAP_ECC_HumanResources

logically i understood the purpose of alias SAP_ECC_HumanResources, but could not understand the need for adding SAP_HCM_PROXY and SAP_LocalSystem aliases for the same system object.

[Former Member]

I know the URL are just examples... but validate that you are using FQDN

Fully Qualified Domain Names (FQDN) (SAP Library - Web Dynpro ABAP Configuration)

It is very common to have error like that if you are not using FQDN.

Also check that SSO is working correctly.

Regards

Jose

[former_member188019]

currently when i am moving mouse to any individual service, in the status bar, it is showing as:

javascript:void(0);

currently we are accessing the portal  using IP address as: https://nnn.nn.nn.nn:50005/irj/portal

I will try getting the fqdn for the portal IP.

thanks for your reply.

[Former Member]

hi ,

you have to change the properties in LPD_CUST for the services , so that it will be available in the same window as per your requirement

[former_member188019]

hi,

thanks for your reply, i did that but it did not help.

actually in portal, it is not opening the service at all, neither new window nor in the same window.

when i checked in ESS content in EP, there is only one iView with the name Overview, with the application name as HRESS_A_MENU.

for personal profile service, in ep there is no iView for application HRESS_A_PERSINFO

for navingation between applications from HRESS_A_MENU to HRESS_A_PERSINFO, do we have have to do anything specifically in EP right, or is it is taken care by LPD_CUST

[former_member182426]

What's the IE version your using ?

Did you assign ERP common parts role to this user ID?

[former_member188019]

>>What's the IE version your using ?

IE9

>>Did you assign ERP common parts role to this user ID?

assinged SAP_ESSUSER_ERP* rolls including SAP ALL in ECC.

In portal, assigned admin/super admin role to the user id.

[former_member182426]

You have to assign this ERP common parts role in portal side.

you assign this   ERP Common parts role to this user id and check it.