cancel
Showing results for 
Search instead for 
Did you mean: 

SMP 3.0 - Unexpected disconnection from the Server (11)

Former Member
0 Kudos

Hi All,

I am using SMP 3.0 and Work Manager 6.1 on iPhones.

I am using SAP Agentry Client V7 App from the App Store.

I am getting this error - Unexpected disconnection from the Server (11) - quite frequently.

Logging user into server

Unexpected disconnection from the Server (11)

Connection failed

Ending Transmission.

Sometimes it gets stuck just at:

Logging user into server

I know my network is set-up properly, because I am able to connect to the server now and then and do complete successful transmit. So that should be alright.

There are no logs being generated at the SMP Server for this error.

Please help.

Regards

Ankur

Tags edited by: Michael Appleby

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Ankur,


I am running into the same error. Did you figure out the root cause to your problem?

Can you please share the solution, if any?

Thanks

Vishal

jason_latko
Active Contributor
0 Kudos

Vishal,

Error 11 is caused by a network hickup, or a wireless connection on the client device being temporarily dropped.

Jason Latko - Senior Product Developer at SAP

Former Member
0 Kudos

Hi Jason,

In my case, I was getting the error through Apache 2.4 Reverse Proxy only.

The fix was to ensure that I was using wss:// protocol in my ProxyPass directive.

Thanks

Vishal

0 Kudos

Please mark this Discussion with a Correct Answer and Helpful Answer where appropriate.  See http://scn.sap.com/community/support/blog/2013/04/03/how-to-close-a-discussion-and-why   Even if you discovered the solution without any outside contributions, it helps others to understand what the solution turned out to be.

Thanks, Mike (Moderator)
SAP Technology RIG

Answers (1)

Answers (1)

stephen_kringas
Active Participant
0 Kudos

Hi Ankur,

Have you tried increasing the trace levels on SMP to see if any additional information appears in the logs - specifically around the Agentry traces?

Cheers,

Stephen