CDT no email shows up

[Former Member]

Hi,

     I have a problem with email window in CDT, nothing shows up, its only blank page with error in java, and I don't know how to resolve it. See the screen below pls.

Also some logs from CDT log:

13 06:12:00.523 [dispatchEventCDT.jsc] [ERR] changeOperatorStatus -> [object Error]:5007 - 'xmlDocEmailMessage' jest pusty lub nie jest obiektem

14 06:12:01.304 [terminal.htm] [EVT] terminal_authChannelOpened( channeltype=[CHAT] )

15 06:12:01.304 [terminal.htm] [EVT] terminal_status( msg=[CHANNEL_EVENT=OPENED;TYPE=CHAT;ChatChannelID=24377AE9C48649D583AC0E7E0D211FCF;] )

16 06:25:59.730 [frame_top.htm] [ERR] emailmessages_REQUEST -> [object Error]:424 - Wymagany jest obiekt

17 06:26:15.022 [Email.htm] [ERR] openEmail -> [object Error]:5007 - 'document.all.textareaInternalRemarks.style' is empty or isn't an object

18 06:26:15.022 [Email.htm] [ERR] closeEmail -> [object Error]:5007 - 'document.all.selectFromAddress.value' is empty or isn't an object

19 06:33:02.067 [frame_top.htm] [ERR] emailmessages_REQUEST -> [object Error]:424 - object is needed

20 06:34:06.269 [terminal.htm] [EVT] terminal_authChannelOpened( channeltype=[XML] )

21 06:34:06.269 [terminal.htm] [EVT] terminal_status( msg=[CHANNEL_EVENT=OPENED;TYPE=XML;XMLChannelID=DD364ABFD1EF445885889E0F7D69BBBF;] )

So I get e-mails but cant see it or sent e-mail.

Does someone have similar problem?

Best regards.

[former_member250653]

Hi Dawid,

looks very strange.

I would try to clear the IE browser's cache.

Yesterday a colleague of me couldn't end an active call in CDT. It was still shown as active till he had 5 active calls. This was repeatable again and again.

Deleting the cache was the final solution.

BR,

Thomas

[Former Member]

Hi,

I did it, no help. I cleaned up everything also activx etc.

regards.

[former_member250653]

Did you also try to delete it with pressing F12 (opens development tools) in a new IE window, then press STRG + R and accept it with yes?

Is your terminal version the same as your server version? What version is it?

BR,

Thomas

[Former Member]

yep, I've tried.

Regards,

[Former Member]

Hi Dawid,

I just had this problem using IE8, the IE sent me this error:

Message: HTML Parsing Error: Unable to modify the parent container element before the child element is closed (KB927917)

Line: 0

Char: 0

Code: 0

URI: http://X.X.X.X/cdt/contactcenter/infocards/Email.htm

seraching in the web I found that is a bug in the versión of IE, in the next links i found some solutions:

http://stackoverflow.com/questions/15088208/ie8-html-parsing-error-unable-to-modify-the-parent-conta...

https://success.salesforce.com/issues_view?id=a1p30000000T58oAAC

If you still have this problem i hope  this can help you

BR