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Issue with first Service Agent login

Kinsbrunner
Active Contributor
0 Kudos

Hi guys,

I have logged in into customers tenant and created a Service Agent (for sure I have assigned Workcenters). The thing is that when trying to login, I am getting an error message which says: "System is currently unavailable for general use (maintenance only)".

Does anybody know how to solve this? Has anyone experienced something similar?

I am attaching the screenshot so you can see it, however there is not much value that it can add.

Thanks in advance.

Regards.

Alejandro.

Accepted Solutions (1)

Accepted Solutions (1)

felipe_fraga
Active Participant
0 Kudos

Hello Alejandro,

I tracked your incident down and talked to the processor. As per his statement , the issue has been solved and everything is working fine now.

Thanks and regards,

Felipe

chandansb
Active Contributor
0 Kudos

Hello Felipe/Alejandro,

Can you please share the observations and solution with the community? (if this is resolved.)

Regards,

Chandan

felipe_fraga
Active Participant
0 Kudos

Hello Chandan, Alejandro,

In this case, the incident was needed. The tenant was locked to users due to some inconsistencies that were solved by Hosting team.

Thanks and regards,

Felipe

chandansb
Active Contributor
0 Kudos

Thanks for the valuable update Felipe.

felipe_fraga
Active Participant
0 Kudos

Anytime

Answers (1)

Answers (1)

stefankrauth
Active Participant
0 Kudos

Hi Alejandro,

the system is most likely on weekend maintenance and therefore in Maintenance Mode for a couple of hours from Friday night / Saturday morning on. Please try later again. The maintenance windows is dependent on the time zone.

Best Regards,
Stefan

Kinsbrunner
Active Contributor
0 Kudos

Stefan,

Sorry but nothing to do with that, this has been happening since the beggining.

Let me know in case you think of another idea.

Thanks and regards.

Alejandro.

chandansb
Active Contributor
0 Kudos

Alejandro,

While you are waiting for the reply for this, I will suggest you to raise an incident on this.

Regards,

Chandan

Kinsbrunner
Active Contributor
0 Kudos

Hi Chandan,

Thanks for your reply. This has already been done by one of the consultants.

Thanks and regards.

Alejandro.

chandansb
Active Contributor
0 Kudos

Great!!

Let us know the solution if you get it from the incident you raised.

Regards,

Chandan