How to Assign the Credit work list(FPCRPO) to the specific collectors

[Former Member]

Hi All,

We are going to use the Credit work list process for the purpose of paying back to customer which are not valid credits for that Business is going to use the "FPCRPO" transaction code.

In this T.Code users can view the Credits from the Customer accounts now the issue is we want to assign the Work Items out of the work list for the respective collectors based on some parameters.

I can see that we can assign the Role with responsibilities in the path "Contract Accounts Receivable and payables--> Technical Settings-->prepare processing of Clarification Work list-->CRPO Credit List(Double Click") but not able to find where/how to create the Role with Responsibilities with my set of collectors .

Can you please help on this ? is there any other way around work solution ?

  Regards,

Rao

[Former Member]

Hi Rao,

would you like to assign the clarification case to a dedicated user already during creation of the clarification case, or is there the need that different departments are working on different clarification case (and department A does not see cases from department B)?

Regards
Gernot