on 08-24-2016 12:24 AM
Hi all,
I'm having an error creating an instance on a windows server 2012 R2. ASE version is 15.7 SP137
Error log extract
00:0007:00000:00000:2016/08/23 18:16:06.86 kernel sddone: write error on virtual disk 0 block 0:
00:0007:00000:00000:2016/08/23 18:16:06.86 kernel sddone: Windows NT system error 87: Unforseen error.
00:0006:00000:00001:2016/08/23 18:16:06.86 server Error: 823, Severity: 24, State: 2
00:0006:00000:00001:2016/08/23 18:16:06.86 server I/O error detected during wait for BUF=0x000000002741D000, MASS=0x000000002741D000, Buf#=0, page=0x0000000026E0E000, dbid=0, Mass vdevno=0, vpage=0, Buf lpage=0, Mass stat=0x800000080908, Buf stat=0x1, size=2048, cid=0 ('default data cache'), Pinned xdes=0x0000000000000000, spid=0.
00:0006:00000:00001:2016/08/23 18:16:06.86 server Error: 823, Severity: 24, State: 2
00:0006:00000:00001:2016/08/23 18:16:06.86 server I/O error detected during wait for BUF=0x000000002741D000, MASS=0x000000002741D000, Buf#=0, page=0x0000000026E0E000, dbid=0, Mass vdevno=0, vpage=0, Buf lpage=0, Mass stat=0x80901, Buf stat=0x2, size=8192, cid=0 ('default data cache'), Pinned xdes=0x0000000000000000, spid=0.
00:0006:00000:00001:2016/08/23 18:16:06.86 kernel attempted read from memory location 00000000000000B0 from instruction at location 0x00000000010BBBDA
00:0006:00000:00001:2016/08/23 18:16:06.86 kernel Adaptive Server Enterprise system exception (0xc0000005) generated by a storage access violation.
00:0006:00000:00001:2016/08/23 18:16:07.50 kernel Symbolic stack trace information is successfully loaded
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel pc: 0x00000000010BBBDA confwrite+ 0x2ba (0x0000000020054870, 0x0000000020054870, 0x0000000000000000, 0x0000000000000000)
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel pc: 0x00000000010BC39B write_config+ 0x2b (0x0000000000000001, 0x0000000000000000, 0x0000000021249F10, 0x0000000000000000)
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel pc: 0x0000000000412E49 dsinit__bootstrap_masterdev+ 0x219 (0x0000000000000005, 0x0000000000000DB5, 0x0000000000000008, 0x0000000000000008)
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel pc: 0x0000000000403E74 dsinit+ 0xf24 (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel pc: 0x00000000013DBC01 kpntwrapper+ 0x51 (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel pc: 0x00007FFED92279BF CreateFiberEx+ 0x27f (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel end of stack trace, spid 1, kpid 196610, suid 1
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel DUMP OF LOADED MODULES:-
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel sqlsrvr.exe loaded at 0000000000400000 [D:\Sybase\ASE-15_0\bin\sqlsrvr.exe]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel ntdll.dll loaded at 00007FFEDB7C0000 [C:\Windows\SYSTEM32\ntdll.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel KERNEL32.DLL loaded at 00007FFED9210000 [C:\Windows\system32\KERNEL32.DLL]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel KERNELBASE.dll loaded at 00007FFED89C0000 [C:\Windows\system32\KERNELBASE.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel apphelp.dll loaded at 00007FFED7520000 [C:\Windows\system32\apphelp.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel MSVCR100.dll loaded at 0000000062C70000 [C:\Windows\SYSTEM32\MSVCR100.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel libsybblk64.dll loaded at 0000000180000000 [D:\Sybase\ASE-15_0\bin\libsybblk64.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel libsybct64.dll loaded at 0000000000310000 [D:\Sybase\ASE-15_0\bin\libsybct64.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel libsybcs64.dll loaded at 00000000003D0000 [D:\Sybase\ASE-15_0\bin\libsybcs64.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel libsybtcl64.dll loaded at 0000000002F20000 [D:\Sybase\ASE-15_0\bin\libsybtcl64.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel libsybcomn64.dll loaded at 0000000002F60000 [D:\Sybase\ASE-15_0\bin\libsybcomn64.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel libsybintl64.dll loaded at 0000000000020000 [D:\Sybase\ASE-15_0\bin\libsybintl64.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel WS2_32.dll loaded at 00007FFED90A0000 [C:\Windows\system32\WS2_32.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel WSOCK32.dll loaded at 00007FFED11D0000 [C:\Windows\SYSTEM32\WSOCK32.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel ADVAPI32.dll loaded at 00007FFED8EA0000 [C:\Windows\system32\ADVAPI32.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel COMDLG32.dll loaded at 00007FFED9870000 [C:\Windows\system32\COMDLG32.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel COMCTL32.dll loaded at 00007FFEC0940000 [C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.17810_none_34ae2abd958aedeb\COMCTL32.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel NETAPI32.dll loaded at 00007FFED6670000 [C:\Windows\SYSTEM32\NETAPI32.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel USER32.dll loaded at 00007FFEDA110000 [C:\Windows\system32\USER32.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel dbghelp.dll loaded at 00007FFEBFB00000 [C:\Windows\SYSTEM32\dbghelp.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel RPCRT4.dll loaded at 00007FFED8F60000 [C:\Windows\system32\RPCRT4.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel PSAPI.DLL loaded at 00007FFED9930000 [C:\Windows\system32\PSAPI.DLL]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel IPHLPAPI.DLL loaded at 00007FFED51D0000 [C:\Windows\SYSTEM32\IPHLPAPI.DLL]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel loadperf.dll loaded at 00007FFEC0FE0000 [C:\Windows\SYSTEM32\loadperf.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel ole32.dll loaded at 00007FFED99B0000 [C:\Windows\system32\ole32.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel OLEAUT32.dll loaded at 00007FFED95F0000 [C:\Windows\system32\OLEAUT32.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel sybcsi_core210.dll loaded at 0000000003010000 [D:\Sybase\OCS-15_0\lib3p64\sybcsi_core210.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel sybcsi_profiler210.dll loaded at 00000000000B0000 [D:\Sybase\OCS-15_0\lib3p64\sybcsi_profiler210.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel sybcsi_propertiesconfig210.dll loaded at 00000000003F0000 [D:\Sybase\OCS-15_0\lib3p64\sybcsi_propertiesconfig210.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel sybcsi_openssl210.dll loaded at 0000000003060000 [D:\Sybase\OCS-15_0\lib3p64\sybcsi_openssl210.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel MPR.dll loaded at 00007FFED13E0000 [C:\Windows\SYSTEM32\MPR.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel MSVCR80.dll loaded at 0000000061B80000 [C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.8428_none_88dcdb0b2fb19957\MSVCR80.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel libsybunic64.dll loaded at 0000000003270000 [D:\Sybase\ASE-15_0\bin\libsybunic64.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel NSI.dll loaded at 00007FFED8F50000 [C:\Windows\system32\NSI.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel msvcrt.dll loaded at 00007FFED9160000 [C:\Windows\system32\msvcrt.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel sechost.dll loaded at 00007FFED9100000 [C:\Windows\SYSTEM32\sechost.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel SHLWAPI.dll loaded at 00007FFED9350000 [C:\Windows\system32\SHLWAPI.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel GDI32.dll loaded at 00007FFED93B0000 [C:\Windows\system32\GDI32.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel SHELL32.dll loaded at 00007FFEDA290000 [C:\Windows\system32\SHELL32.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel netutils.dll loaded at 00007FFED6360000 [C:\Windows\SYSTEM32\netutils.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel srvcli.dll loaded at 00007FFED8500000 [C:\Windows\SYSTEM32\srvcli.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel wkscli.dll loaded at 00007FFED6060000 [C:\Windows\SYSTEM32\wkscli.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel SspiCli.dll loaded at 00007FFED8B40000 [C:\Windows\system32\SspiCli.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel WINNSI.DLL loaded at 00007FFED51C0000 [C:\Windows\SYSTEM32\WINNSI.DLL]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel combase.dll loaded at 00007FFED9B50000 [C:\Windows\SYSTEM32\combase.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel MSWSOCK.DLL loaded at 00007FFED8130000 [C:\Windows\SYSTEM32\MSWSOCK.DLL]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel SHCORE.DLL loaded at 00007FFED6D40000 [C:\Windows\SYSTEM32\SHCORE.DLL]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel IMM32.DLL loaded at 00007FFED8E60000 [C:\Windows\system32\IMM32.DLL]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel MSCTF.dll loaded at 00007FFED9D70000 [C:\Windows\system32\MSCTF.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel ntmarta.dll loaded at 00007FFED4840000 [C:\Windows\SYSTEM32\ntmarta.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel SYBEVENT.DLL loaded at 0000000010000000 [D:\Sybase\ASE-15_0\dll\SYBEVENT.DLL]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel DNSAPI.dll loaded at 00007FFED7F30000 [C:\Windows\SYSTEM32\DNSAPI.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel dhcpcsvc6.DLL loaded at 00007FFED4C30000 [C:\Windows\SYSTEM32\dhcpcsvc6.DLL]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel dhcpcsvc.DLL loaded at 00007FFED4C10000 [C:\Windows\SYSTEM32\dhcpcsvc.DLL]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel libsybaseldap64.dll loaded at 0000000005D80000 [D:\Sybase\ASE-15_0\bin\libsybaseldap64.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel CRYPTSP.dll loaded at 00007FFED8190000 [C:\Windows\SYSTEM32\CRYPTSP.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel rsaenh.dll loaded at 00007FFED7DD0000 [C:\Windows\system32\rsaenh.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel bcrypt.dll loaded at 00007FFED83E0000 [C:\Windows\SYSTEM32\bcrypt.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel CRYPTBASE.dll loaded at 00007FFED8860000 [C:\Windows\SYSTEM32\CRYPTBASE.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel bcryptPrimitives.dll loaded at 00007FFED86F0000 [C:\Windows\SYSTEM32\bcryptPrimitives.dll]
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel ************************************
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel SQL causing error :
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel ************************************
00:0006:00000:00001:2016/08/23 18:16:07.61 server SQL Text:
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel curdb = 1 tempdb = 0 pstat = 0x0 p2stat = 0x101000
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel p3stat = 0x10800 p4stat = 0x0 p5stat = 0x0 p6stat = 0x8000001 p7stat = 0x10000
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel lasterror = 823 preverror = 0 transtate = 1
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel curcmd = 0 program =
00:0006:00000:00001:2016/08/23 18:16:07.61 kernel extended error information: hostname: login:
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x00000000014320A8 os_get_cur_stk_desc+ 0xf8 (0x000000000637B840, 0x000000000637B840, 0x000000000637D7D0, 0x0000000000000000)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x00000000013AE3C2 pcstkwalk+ 0x3e2 (0x0000000000000001, 0x0000000000030002, 0x000000000000270F, 0x0000000000000000)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x00000000013AEBD9 ucstkgentrace+ 0x339 (0x0000000000FDBC01, 0x0000000000000001, 0x0000000000000000, 0x0000000000FDBC01)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x00000000013ACE34 ucbacktrace+ 0x84 (0x00000000C0000005, 0x000000000637EAC0, 0x000000000637EAC0, 0x0000000021249F10)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x0000000000409D96 terminate_process+ 0x1bb6 (0x0000000000030002, 0x00000000FFFFFFFF, 0x0000000021249F10, 0x0000000062C70000)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x00000000013FB765 kiexception+ 0x435 (0x00007FFEDB8F61E4, 0x000000000637E980, 0x000000000637EBB0, 0x000000000637F0C0)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x0000000001D148E3 kpntwrapper$filt$0+ 0x13 (0x00007FFEDB8EEB20, 0x00007FFEDB815E85, 0x2020202000000000, 0x2020202030393331)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x0000000062CE12E3 _C_specific_handler+ 0x97 (0x0000000000000000, 0x000000000637FF80, 0x000000000637EC30, 0x000000000637F6F0)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x00007FFEDB8533FD _chkstk+ 0x9d (0x0000000000000001, 0x0000000000400000, 0x0000000000000000, 0x0000000002EBC1E0)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x00007FFEDB814847 RtlRaiseException+ 0xf67 (0x0000000000000000, 0x0000000000000000, 0x00000000201D7C20, 0x0000000000000000)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x00007FFEDB85258A KiUserExceptionDispatcher+ 0x3a (0x0000000000000000, 0x0000000000000001, 0x00000000201D7C20, 0x0000000000000000)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x00000000010BBBDA confwrite+ 0x2ba (0x0000000020054870, 0x0000000020054870, 0x0000000000000000, 0x0000000000000000)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x00000000010BC39B write_config+ 0x2b (0x0000000000000001, 0x0000000000000000, 0x0000000021249F10, 0x0000000000000000)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x0000000000412E49 dsinit__bootstrap_masterdev+ 0x219 (0x0000000000000005, 0x0000000000000DB5, 0x0000000000000008, 0x0000000000000008)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x0000000000403E74 dsinit+ 0xf24 (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x00000000013DBC01 kpntwrapper+ 0x51 (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel pc: 0x00007FFED92279BF CreateFiberEx+ 0x27f (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)
00:0006:00000:00001:2016/08/23 18:16:07.63 kernel end of stack trace, spid 1, kpid 196610, suid 1
00:0006:00000:00001:2016/08/23 18:16:07.63 server Error: 6103, Severity: 17, State: 1
00:0006:00000:00001:2016/08/23 18:16:07.63 server Unable to do cleanup for the killed process; received Msg 940.
it seems a hardware error but the server is brand new.
could it be a hardware incompatibility with ase?
I'd check that the path passed for the master device was valid and the directory writable - I think this is happening on the very first attempt to write to that location.
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the path is correct and the directory writable. I ve tested the same versión of ASE in a virtual machine with Windows 2012 R2 and it worked. The only diference i can see is the hardware configuration.
The box where the instalation fails have disks with 4k bytes sectors and the other machine where it work reports 512 bytes sectors
I'm using the command fsutil fsinfo ntfsinfo c:
to see the sector information.
The instance I'm creating have 4k page size. I also test the 8k page size and it also failed.
I've even tested ASE 16 sp02 pl04 on that box to see if it was a version issue, but no, the same error happened.
I will test again with Windows 2008 on the box where it fails, and let you know.
Regards
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