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Error during creation of ASE instance on windows server 2012 R2

jimmycab
Explorer
0 Kudos

Hi all,

I'm having an error creating an instance on a windows server 2012 R2.  ASE version is 15.7 SP137

Error log extract

00:0007:00000:00000:2016/08/23 18:16:06.86 kernel  sddone: write error on virtual disk 0 block 0:

00:0007:00000:00000:2016/08/23 18:16:06.86 kernel  sddone: Windows NT system error 87: Unforseen error.

00:0006:00000:00001:2016/08/23 18:16:06.86 server  Error: 823, Severity: 24, State: 2

00:0006:00000:00001:2016/08/23 18:16:06.86 server  I/O error detected during wait for BUF=0x000000002741D000, MASS=0x000000002741D000, Buf#=0, page=0x0000000026E0E000, dbid=0, Mass vdevno=0, vpage=0, Buf lpage=0, Mass stat=0x800000080908, Buf stat=0x1, size=2048, cid=0 ('default data cache'), Pinned xdes=0x0000000000000000, spid=0.

00:0006:00000:00001:2016/08/23 18:16:06.86 server  Error: 823, Severity: 24, State: 2

00:0006:00000:00001:2016/08/23 18:16:06.86 server  I/O error detected during wait for BUF=0x000000002741D000, MASS=0x000000002741D000, Buf#=0, page=0x0000000026E0E000, dbid=0, Mass vdevno=0, vpage=0, Buf lpage=0, Mass stat=0x80901, Buf stat=0x2, size=8192, cid=0 ('default data cache'), Pinned xdes=0x0000000000000000, spid=0.

00:0006:00000:00001:2016/08/23 18:16:06.86 kernel  attempted read from memory location 00000000000000B0 from instruction at location 0x00000000010BBBDA

00:0006:00000:00001:2016/08/23 18:16:06.86 kernel  Adaptive Server Enterprise system exception (0xc0000005) generated by a storage access violation.

00:0006:00000:00001:2016/08/23 18:16:07.50 kernel  Symbolic stack trace information is successfully loaded

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  pc: 0x00000000010BBBDA confwrite+ 0x2ba (0x0000000020054870, 0x0000000020054870, 0x0000000000000000, 0x0000000000000000)

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  pc: 0x00000000010BC39B write_config+ 0x2b (0x0000000000000001, 0x0000000000000000, 0x0000000021249F10, 0x0000000000000000)

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  pc: 0x0000000000412E49 dsinit__bootstrap_masterdev+ 0x219 (0x0000000000000005, 0x0000000000000DB5, 0x0000000000000008, 0x0000000000000008)

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  pc: 0x0000000000403E74 dsinit+ 0xf24 (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  pc: 0x00000000013DBC01 kpntwrapper+ 0x51 (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  pc: 0x00007FFED92279BF CreateFiberEx+ 0x27f (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  end of stack trace, spid 1, kpid 196610, suid 1

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  DUMP OF LOADED MODULES:-

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  sqlsrvr.exe loaded at 0000000000400000 [D:\Sybase\ASE-15_0\bin\sqlsrvr.exe]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  ntdll.dll loaded at 00007FFEDB7C0000 [C:\Windows\SYSTEM32\ntdll.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  KERNEL32.DLL loaded at 00007FFED9210000 [C:\Windows\system32\KERNEL32.DLL]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  KERNELBASE.dll loaded at 00007FFED89C0000 [C:\Windows\system32\KERNELBASE.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  apphelp.dll loaded at 00007FFED7520000 [C:\Windows\system32\apphelp.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  MSVCR100.dll loaded at 0000000062C70000 [C:\Windows\SYSTEM32\MSVCR100.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  libsybblk64.dll loaded at 0000000180000000 [D:\Sybase\ASE-15_0\bin\libsybblk64.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  libsybct64.dll loaded at 0000000000310000 [D:\Sybase\ASE-15_0\bin\libsybct64.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  libsybcs64.dll loaded at 00000000003D0000 [D:\Sybase\ASE-15_0\bin\libsybcs64.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  libsybtcl64.dll loaded at 0000000002F20000 [D:\Sybase\ASE-15_0\bin\libsybtcl64.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  libsybcomn64.dll loaded at 0000000002F60000 [D:\Sybase\ASE-15_0\bin\libsybcomn64.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  libsybintl64.dll loaded at 0000000000020000 [D:\Sybase\ASE-15_0\bin\libsybintl64.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  WS2_32.dll loaded at 00007FFED90A0000 [C:\Windows\system32\WS2_32.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  WSOCK32.dll loaded at 00007FFED11D0000 [C:\Windows\SYSTEM32\WSOCK32.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  ADVAPI32.dll loaded at 00007FFED8EA0000 [C:\Windows\system32\ADVAPI32.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  COMDLG32.dll loaded at 00007FFED9870000 [C:\Windows\system32\COMDLG32.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  COMCTL32.dll loaded at 00007FFEC0940000 [C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.9600.17810_none_34ae2abd958aedeb\COMCTL32.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  NETAPI32.dll loaded at 00007FFED6670000 [C:\Windows\SYSTEM32\NETAPI32.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  USER32.dll loaded at 00007FFEDA110000 [C:\Windows\system32\USER32.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  dbghelp.dll loaded at 00007FFEBFB00000 [C:\Windows\SYSTEM32\dbghelp.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  RPCRT4.dll loaded at 00007FFED8F60000 [C:\Windows\system32\RPCRT4.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  PSAPI.DLL loaded at 00007FFED9930000 [C:\Windows\system32\PSAPI.DLL]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  IPHLPAPI.DLL loaded at 00007FFED51D0000 [C:\Windows\SYSTEM32\IPHLPAPI.DLL]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  loadperf.dll loaded at 00007FFEC0FE0000 [C:\Windows\SYSTEM32\loadperf.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  ole32.dll loaded at 00007FFED99B0000 [C:\Windows\system32\ole32.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  OLEAUT32.dll loaded at 00007FFED95F0000 [C:\Windows\system32\OLEAUT32.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  sybcsi_core210.dll loaded at 0000000003010000 [D:\Sybase\OCS-15_0\lib3p64\sybcsi_core210.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  sybcsi_profiler210.dll loaded at 00000000000B0000 [D:\Sybase\OCS-15_0\lib3p64\sybcsi_profiler210.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  sybcsi_propertiesconfig210.dll loaded at 00000000003F0000 [D:\Sybase\OCS-15_0\lib3p64\sybcsi_propertiesconfig210.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  sybcsi_openssl210.dll loaded at 0000000003060000 [D:\Sybase\OCS-15_0\lib3p64\sybcsi_openssl210.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  MPR.dll loaded at 00007FFED13E0000 [C:\Windows\SYSTEM32\MPR.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  MSVCR80.dll loaded at 0000000061B80000 [C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.8428_none_88dcdb0b2fb19957\MSVCR80.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  libsybunic64.dll loaded at 0000000003270000 [D:\Sybase\ASE-15_0\bin\libsybunic64.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  NSI.dll loaded at 00007FFED8F50000 [C:\Windows\system32\NSI.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  msvcrt.dll loaded at 00007FFED9160000 [C:\Windows\system32\msvcrt.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  sechost.dll loaded at 00007FFED9100000 [C:\Windows\SYSTEM32\sechost.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  SHLWAPI.dll loaded at 00007FFED9350000 [C:\Windows\system32\SHLWAPI.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  GDI32.dll loaded at 00007FFED93B0000 [C:\Windows\system32\GDI32.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  SHELL32.dll loaded at 00007FFEDA290000 [C:\Windows\system32\SHELL32.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  netutils.dll loaded at 00007FFED6360000 [C:\Windows\SYSTEM32\netutils.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  srvcli.dll loaded at 00007FFED8500000 [C:\Windows\SYSTEM32\srvcli.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  wkscli.dll loaded at 00007FFED6060000 [C:\Windows\SYSTEM32\wkscli.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  SspiCli.dll loaded at 00007FFED8B40000 [C:\Windows\system32\SspiCli.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  WINNSI.DLL loaded at 00007FFED51C0000 [C:\Windows\SYSTEM32\WINNSI.DLL]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  combase.dll loaded at 00007FFED9B50000 [C:\Windows\SYSTEM32\combase.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  MSWSOCK.DLL loaded at 00007FFED8130000 [C:\Windows\SYSTEM32\MSWSOCK.DLL]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  SHCORE.DLL loaded at 00007FFED6D40000 [C:\Windows\SYSTEM32\SHCORE.DLL]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  IMM32.DLL loaded at 00007FFED8E60000 [C:\Windows\system32\IMM32.DLL]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  MSCTF.dll loaded at 00007FFED9D70000 [C:\Windows\system32\MSCTF.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  ntmarta.dll loaded at 00007FFED4840000 [C:\Windows\SYSTEM32\ntmarta.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  SYBEVENT.DLL loaded at 0000000010000000 [D:\Sybase\ASE-15_0\dll\SYBEVENT.DLL]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  DNSAPI.dll loaded at 00007FFED7F30000 [C:\Windows\SYSTEM32\DNSAPI.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  dhcpcsvc6.DLL loaded at 00007FFED4C30000 [C:\Windows\SYSTEM32\dhcpcsvc6.DLL]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  dhcpcsvc.DLL loaded at 00007FFED4C10000 [C:\Windows\SYSTEM32\dhcpcsvc.DLL]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  libsybaseldap64.dll loaded at 0000000005D80000 [D:\Sybase\ASE-15_0\bin\libsybaseldap64.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  CRYPTSP.dll loaded at 00007FFED8190000 [C:\Windows\SYSTEM32\CRYPTSP.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  rsaenh.dll loaded at 00007FFED7DD0000 [C:\Windows\system32\rsaenh.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  bcrypt.dll loaded at 00007FFED83E0000 [C:\Windows\SYSTEM32\bcrypt.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  CRYPTBASE.dll loaded at 00007FFED8860000 [C:\Windows\SYSTEM32\CRYPTBASE.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  bcryptPrimitives.dll loaded at 00007FFED86F0000 [C:\Windows\SYSTEM32\bcryptPrimitives.dll]

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  ************************************

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  SQL causing error :  

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  ************************************

00:0006:00000:00001:2016/08/23 18:16:07.61 server  SQL Text:  

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  curdb = 1 tempdb = 0 pstat = 0x0 p2stat = 0x101000

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  p3stat = 0x10800 p4stat = 0x0 p5stat = 0x0 p6stat = 0x8000001 p7stat = 0x10000

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  lasterror = 823 preverror = 0 transtate = 1

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  curcmd = 0 program =

00:0006:00000:00001:2016/08/23 18:16:07.61 kernel  extended error information: hostname:  login:

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x00000000014320A8 os_get_cur_stk_desc+ 0xf8 (0x000000000637B840, 0x000000000637B840, 0x000000000637D7D0, 0x0000000000000000)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x00000000013AE3C2 pcstkwalk+ 0x3e2 (0x0000000000000001, 0x0000000000030002, 0x000000000000270F, 0x0000000000000000)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x00000000013AEBD9 ucstkgentrace+ 0x339 (0x0000000000FDBC01, 0x0000000000000001, 0x0000000000000000, 0x0000000000FDBC01)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x00000000013ACE34 ucbacktrace+ 0x84 (0x00000000C0000005, 0x000000000637EAC0, 0x000000000637EAC0, 0x0000000021249F10)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x0000000000409D96 terminate_process+ 0x1bb6 (0x0000000000030002, 0x00000000FFFFFFFF, 0x0000000021249F10, 0x0000000062C70000)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x00000000013FB765 kiexception+ 0x435 (0x00007FFEDB8F61E4, 0x000000000637E980, 0x000000000637EBB0, 0x000000000637F0C0)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x0000000001D148E3 kpntwrapper$filt$0+ 0x13 (0x00007FFEDB8EEB20, 0x00007FFEDB815E85, 0x2020202000000000, 0x2020202030393331)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x0000000062CE12E3 _C_specific_handler+ 0x97 (0x0000000000000000, 0x000000000637FF80, 0x000000000637EC30, 0x000000000637F6F0)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x00007FFEDB8533FD _chkstk+ 0x9d (0x0000000000000001, 0x0000000000400000, 0x0000000000000000, 0x0000000002EBC1E0)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x00007FFEDB814847 RtlRaiseException+ 0xf67 (0x0000000000000000, 0x0000000000000000, 0x00000000201D7C20, 0x0000000000000000)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x00007FFEDB85258A KiUserExceptionDispatcher+ 0x3a (0x0000000000000000, 0x0000000000000001, 0x00000000201D7C20, 0x0000000000000000)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x00000000010BBBDA confwrite+ 0x2ba (0x0000000020054870, 0x0000000020054870, 0x0000000000000000, 0x0000000000000000)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x00000000010BC39B write_config+ 0x2b (0x0000000000000001, 0x0000000000000000, 0x0000000021249F10, 0x0000000000000000)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x0000000000412E49 dsinit__bootstrap_masterdev+ 0x219 (0x0000000000000005, 0x0000000000000DB5, 0x0000000000000008, 0x0000000000000008)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x0000000000403E74 dsinit+ 0xf24 (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x00000000013DBC01 kpntwrapper+ 0x51 (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  pc: 0x00007FFED92279BF CreateFiberEx+ 0x27f (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)

00:0006:00000:00001:2016/08/23 18:16:07.63 kernel  end of stack trace, spid 1, kpid 196610, suid 1

00:0006:00000:00001:2016/08/23 18:16:07.63 server  Error: 6103, Severity: 17, State: 1

00:0006:00000:00001:2016/08/23 18:16:07.63 server  Unable to do cleanup for the killed process; received Msg 940.

it seems a hardware error but the server is brand new.

could it be a hardware incompatibility with ase?

Accepted Solutions (0)

Answers (1)

Answers (1)

former_member188958
Active Contributor
0 Kudos

I'd check that the path passed for the master device was valid and the directory writable - I think this is happening on the very first attempt to write to that location. 

jimmycab
Explorer
0 Kudos

the path is correct and the directory writable.  I ve tested the same versión of ASE in a virtual machine with Windows 2012 R2 and it worked.  The only diference i can see is the hardware configuration. 

The box where the instalation fails have disks with 4k bytes sectors and the other machine where it work reports 512 bytes sectors

I'm using the command fsutil fsinfo ntfsinfo c: to see the sector information.


The instance I'm creating have 4k page size. I also test the 8k page size and it also failed.


I've even tested ASE 16 sp02 pl04 on that box to see if it was a version issue, but no,  the same error happened.


I will test again with Windows 2008 on the box where it fails, and let you know.

Regards