System received an expired SSO ticket error

[Former Member]

Dear All,

This morning, one of my users encounter the System received an expired SSO ticket error.

com.sap.mw.jco.JCO$Exception: (103) RFC_ERROR_LOGON_FAILURE: System received an expired SSO ticket

For other users, there is no problem. I already try to logout the and re-login for that user and still i am getting the same error message.

Any idea how to solve?

Thanks

Regards,

Bryan

[javed_shaikh · Accepted solution]

Hi this is a known issue.

Open SM04 tranx form r/3 find the user name and end session for him, refresh and recheck if the uname still exits..

On the portal, goto sys adminn->support -> portal content directory ->personalization cleanup ->select principal enter the user id and clcik show, select the user name and clcik remove.

check login with the user on portal, if still the problem exits then restart the server and check again your problem willl be solved.

if the problem still exists make this permanent setting :

The setting for the expiration of the SSO Single Sign On ticket is in the Visual Administrator, 'Configuration Adapter', 'Configuration -> cluster_data -> server -> cfg -> services -> Propertysheet com.sap. security.core.ume.service',

'login.ticket_lifetime', enter value in unit hours. The default value is 8h.

I have set all these parameters to 8 H cause in the note they say both must be same value for consistency.

1. Login.Ticket_Lifetime = 8h

2. Session Expiration Period (SSO ticket time out)= 280000 msec = 8h

[former_member304001]

Hi,

Check SAP Note:947376

SSO ticket is expired when accessing backend systems via JCo

connections.

a) Please set the timeout value for the security sessions (default

about 27h) and the timeout value for the SSO ticket (default about

8h) to the same value. It should be a value that is higher than the

maximum working time of an employee, e.g. 16 hours.

Additional hint for NetWeaver 2004 6.40:

You find the setting for the security session in the Visual

Administrator, 'Security Provider', 'SessionExpirationPeriod',

enter value in unit milliseconds. The default value is

'100.000.000' what equals about 27h.

The setting for the expiration of the SSO Single Sign On ticket is

in the Visual Administrator, 'Configuration Adapter',

'Configuration -> cluster_data -> server -> cfg -> services ->

Propertysheet com.sap.security.core.ume.service',

'login.ticket_lifetime', enter value in unit hours. The default value is 8h.

Regards

Krishna.

[Former Member]

Dear All,

My problem is actually descrobe in SAP note 1130191 and i just need to delete the jco.

Thanks

Regards,

Bryan

[Former Member]

i dont have the optiion to delete the entry of jco.

what should i do??

Priya

[Former Member]

Dear Priya,

There is a tool to remove the JCO according to the SAP note. Alternatively, i restart the server.

Regards,

Bryan