CTI - SAP CRM & SAP BCM: ANI does not work in SAP standard

[Former Member]

Hello Experts,

our customer wants to work with a CTI in SAP CRM WebUI Role (Non IC; CEBP).

For the CTI the SAP CRM 7.0 (on HANA) and SAP BCM where itegrated.

We are using the Slim Communication Toolbar as recommended by SAP.

The Problem ist that the ANI (Automatic Number Identification) does not work.

The Callers Number is not identified. Function Module BUPA_SEARCH2 is not called.

No Changes were made in this area. We are completely using the SAP standard.

Has anybody experienced issues related to this one?

It would be great if somebody could give me some help and/or information!

Thank you!

Kind Regards

Martin Gaschk

[lloyd_goveia · Accepted solution]

Hi Matin,

Have you already seen post https://scn.sap.com/thread/2154691?

Best regards,

Lloyd

[Former Member · Accepted solution]

Hello Lloyd,

yes, i know this thread already.

Thanks anyway.

Kind regards,

Martin

[VishnAndr · Accepted solution]

Hello Martin.

If your question is still relevant. Do you confirm that all settings described in the discussion Lloyd's mentioned earlier are in place?

[Former Member · Accepted solution]

Hello Andrei,

the settings have been set as mentioned.

At the moment we raised an OSS Message, which is in process on the SAP side.

I will let you know one the issue is fixed.

Thanks and regards,

Martin

[VishnAndr · Accepted solution]

Hello Martin.

Any news here?

[Former Member · Accepted solution]

Hello Andrei,

the issue was solved by SAP.

The relevant startup component for ANI in the CMS integration profile (Tx CRM_IC_FW_PROF) was inactive:

Component:

BUSINESS PARTNER IDENTIFICATION

Class:

CL_CRM_IC_FW_BP_SEARCH_SRV

Thanks for your support!

Kind regards

Martin

[lloyd_goveia · Accepted solution]

I am glad that worked out for you Martin!!