Cloud for Service Configuration and Customization Best Practices, Tips and Tricks

[Former Member]

Hello Community,

Recently, I have seen a lot of similar questions and discussions about using the platform capabilities of C4C and HCP to configure, customize and extend Cloud for Service. I hope we can demystify these different activities so that you know what are the options available and even real working examples you can use to create a great Cloud for Service based solution for our customers.

To get a general overview of the C4C platform capabilities, Ginger has an excellent blog that consolidates the topics here:

My Favorite C4C Blogs and Look Who's Certified! 

To get a general overview of Cloud for Service application,  as well as detailed feature/function overviews by application topic area go here:

SAP Cloud for Service - Overview and Detailed Documentation

To get details on the Cloud for Service integration capabilities with ECC, here is the Integration Quick Start guide on SMP:

https://websmp203.sap-ag.de/~sapidb/012002523100012039452015E/C4C_QSG_1508.pdf

To get details on the Cloud Applications Studio as a key user go here:

How to- SDK/PDI for Key Users and Admins

Lastly here are a set of posts our product management team has responded to give you insights into solutions to real-world examples asked by you.

Advanced returns management

Creating sales order from Service ticket follow-up

Opportunity to Service Contract

Workflow rule Condition: Equal to 'Blank'

Does C4C support ITIL V3 framework?

C4C - Territory Account Assignment

Display account field within sales quote header

Workflow rule Condition: Equal to 'Blank'

Reassign Case : Move the Tasks automatically

Action field in Sales Data

C4S - Employee removed from Service Org Unit

How to add standard field to migration template or mass data update?

Work ticket settings to trigger Action Codes in ERP?

Assignment of Ticket Type to Social Media tickets\

Registered Product - Business Objects it's made up of

Maps are not displayed in Visits

Create Email template with Survey link in C4C

Surveys@C4C: Is it possible to embed a Survey into an external Website

Mass notification/e-mail to all Employees without JAM

Sales Office vs. Org. unit C4C

Cloud to ERP Service Notification from C4C

Create Sales Order from Ticket

How to customize the desktop navigation ticket and tablet navigation ticket under the work center vi...

Auto forwarding for Mails from Zimbra not working for C4C

Cloud for Service integration with HANA Cloud Portal for Standard Widgets

Hana Cloud Portal - Integrated to Cloud for Service - Change Columns

Extraction from C4C to BW

Access historical data in C4C Reports

Automatically assignment of service Ticket to agents !!!!

Defining Ticket Queues/Teams for Employee Central - C4C Integration

Enhancement Standard Screen (Ticket)

All About "SAP Jam as KB"

SLA alert when overdue

Is it possible to have 4 levels on C4C Service Categories for fault identification on a service tick...

Account Ownership determination during Lead to Opportunity Conversion

C4C ECC Search

C4C use for Employee Central Service Center and IT help desk ?

How to orchestrate custom business logic and workflows in C4C

SAP Cloud For Customer : Cloud For Service Integration with HANA Cloud Portal

How-to create Service Request Note in Service Request from OData service

C4C - Ticket survey report

Planned Maintenance comes to SAP Cloud for Service

Lead creation from Social media.

About RMA in SAP Cloud for Customer

Integrate Service Tickets with Sales Orders

Disable/Enable a button on EC screen

Popup in C4C

Analityc - Key Figure for calculate number of days.

Work Ticket and Billing process on ECC

Surveys@C4C: Is it possible to embed a Survey into an external Website

Create service tickets automatically by email in C4C

Which business user/role has work center/facets maintenance plans and resource scheduling visible?

Websocket SAPUI5 whatsapp integration

How to remove Quick create Appointment and Calendar buttons?

Bookmark this blog as we will be updating it frequently and ask questions if you have any particular topic you want addressed by our product management team.

Thank you,

Rei Kasai

Global Head of Product

Cloud for Service